Refund & Returns Policy

1. Pre-Delivery Notes and Inspection Guidelines determining return:

At the time of delivery, you will be presented with an inspection report to sign as a confirmation that you have received your ordered item(s) in perfect condition. Before you sign the inspection report, please ensure that you have inspected the item(s) properly and did not find any faults or damages in your ordered Item(s). Once you sign the inspection report, ordered Item(s) cannot be returned due to any damage or stain appearing after the delivery/installation has been completed. 

In case any damage or manufacturing fault was overlooked and couldn’t be noticed at the time of inspection/installation and comes to your notice after you have signed the inspection report, you could report that to our customer service team. We will require photographic evidence for any faulty or damaged goods and even a physical inspection before we consider any possibility of replacement. We are unable to issue refund for any orders or return the item(s) that are outside of the 07-days return policy.

2. What Item(s) can be returned?

All items can be returned within 7-days of the purchase with following conditions applied. 

  • Item(s) found damaged at the time of delivery/installation before signing the inspection report. Farsh team will collect the item(s) and replace it for free even if they are already assembled/installed 
  • Customers can ask for a replacement or a full refund (refund processed with 21 days) 
  • Items that require assembly, once they are assembled/installed cannot be returned.  
  • Items that are being returned because you don’t like them, can be returned but will required to be in the original packaging and brought back to Farsh warehouse by the customer. Should customers wish Farsh team to collect the items for a return, a collection charge will be applied. Please contact Farsh customer service team to know the applicable charges.  
  • Except for damaged items, all items need to be in the original packaging before they are returned. 
Returning items:
  • If you haven’t received your order yet, you can go to your account on our website and cancel the order. A full refund will be processed by our team within 21 working days. 
  • Accessories and lighting products can be returned within 7-days of the delivery 
  • Small furniture Item(s) can be returned within 7-days of delivery 

3. What Item(s) can be exchanged?

  • All Item(s) can be exchanged within 7-days of the delivery as long as they are in the original packaging. 

4. Conditions applied on the return and exchange:

  • Item(s) must be in new/unused condition and returned with all accessories and parts  
  • Original packaging must be returned with the item(s)
  • Original receipt must be presented before return or exchange of the Item(s) 
  • In case of faulty or damaged item(s) delivered or found as faulty or damaged through the inspection by the customer, replacement item(s) will be delivered free of charge. 
  • For Item(s), where customers don’t like the item(s), in order to return the Item(s) to our warehouse, customers will have the option to either opt for a paid collection and drop service estimated according to the geographical location of the customer or make their own transport arrangements to bring the Item(s) to our warehouse and collect the replacement and transport back to their location. 

5. What products cannot be returned? 

  • Case-Goods, Beds, Dining Tables, and Dinning Sets, which have been delivered, unpackaged, and installed cannot be returned unless a manufacturing fault appears after the delivery. In that case, please notify our customer service team on + 966 59380 4004 or email: care@farsh.com.sa 
  • Item(s) on Sales or reduced prices cannot be returned. 
  • Personalized Item(s) and custom-made Item(s), e.g. change of fabric on a stool. 
  • Items bought through use of a gift card.

6. Return of Damaged or Faulty Item(s):

  • Item(s) found damaged or faulty at the time of delivery will be taken back by our logistics team and your refund will be processed within 21-days. You will be given an option to take a full refund or use your money to buy an alternative item(s) of your choice from our website. Our customer service team will be glad to assist you with completing the transaction including any adjustments required to handle any excess amount or balance amount refund. 
  • Returned Item(s) must have no visible signs of use

7. Proof of purchase

  • For qualified and eligible returns and exchanges must be supported the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or credit card statement. 

8. Refund Policy: 

  • We process your refunds within 21-working days. Unless a refund needs to be processed manually depending upon the nature of the purchase and conditions applied.  
  • If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged or is used before return.
  • We may apply a 10% re-stocking fee upon the return of your order. This will be based on the condition of the products.
  • Please contact us for the return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these.

9. Return Costs:

If you are returning an item because you have changed your mind, please note that we do not offer a free returns service. There will be a charge, which will be estimated according to your geographical location. You can either arrange to send back the item yourself or we can arrange for a transport to collect your item(s) and send the replacement. 

Please contact us and we will advise you of the collection cost.

10. Receiving Your Refund:

  • We’ll refund your money in the same way you paid for your product.
  • By credit or debit card – Your money will go back onto the same card. Please Allow up to 7 working days for the refund to show in your account.
  • By Bank Transfer – All bank transfer refunds will go back into the same bank account.

11. To be eligible for a return: 

*Furniture items 

Item must not be used and should be in the same condition that you received it. It must also be in the original packaging. Your return must be qualified by our customer service team. Please note that items such as Case Goods, Bed Sets, Dining Tables or large items already delivered to you and an inspection report has already been signed by you will not be eligible for the return and subsequently for the refund.  

Several types of goods are exempt from being returned: 

Additional non-returnable items:

  • * Promo code items
  • * Items with price reduced
  • * Items purchased in a sale

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • * Any item that is returned more than 30 days after delivery

12. Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  care@farsh.com.sa 

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

13. Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at care@farsh.com.sa and send your item to our warehouse in 2nd Industrial City Dammam, Saudi Arabia.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

14. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.