Shipping Policy

Pre-Shipping Notes and Inspection Guidelines:

At the time of Shipping, you will be presented with an inspection report to sign as a confirmation that you have received your ordered item(s) in a perfect condition. Before you sign the inspection report, please ensure that you have inspected the item(s) properly and did not find any faults or damages in your ordered Item(s). Once you sign the inspection report, ordered Item(s) cannot be returned due to any damage or stain. In case any damage or fault was overlooked and couldn’t be noticed at the time of inspection and comes to your notice after you have signed the inspection report, you could report that to our customer service team. We will require photographic evidence for any faulty or damaged goods before we consider any possibility of replacement. We are unable to issue refund for any orders or return the item(s) that are outside of the 30-day return policy.

1. We deliver to your place

In order to ensure that your Shipping is successful, your cooperation and participation is essential.

2. When will I receive my Shipping? 

We deliver within 5-working daysshould your items be available in the stock and has been confirmed to you by our system at the time of purchase.
At the time of checkout, you will be notified of an Estimated Shipping Date. Please note that this is not a guaranteed Shipping date for your order. Some deliveries may take longer due to the complexity of access to a certain location.

 

Our Customer Service Team calculates Shipping schedules taking into consideration various important factors such as;

 

  •         Travel time to the Shipping location
  •         Item(s) availability in the warehouse
  •         Time required to prepare your order in case of Case Goods, Bed Sets, Dining Tables etc
  •         Installation requirement, where installers will need to go with the deliveries to install the items.   

 

3. How do we deliver?

  •         Once your order is ready, our customer service team will contact you at the telephone/contact numbers that you provided in your order. You will be notified when you will receive your order.
  •         Deliveries are made between Saturdays to Thursday. Our Shipping team operating hours are from 8am to 10pm.
  •         Before our Shipping team leaves for your house/place, they will call you on the numbers provided to ensure that you are available at the location specified in your order.
  •         In case you are unable to receive the order personally, you will need to nominate an authorized person prior to the Shipping and inform our customer services team on care@farsh.com.sa      

 

4. Shipping Exclusions

  •         Any location beyond 50 KM of city limit
  •         PO Box
  •         Gift wrap
  •         Preparing space in your home
  •         Helping you move items from the room, where your ordered items are going to be placed
  •         Unsuccessful Shipping due to your absence or place not ready.
  •         Change of Shipping address

 

5. How do you prepare for the Shipping?

You should know in advance the final destination of your ordered items in your home. You should prepare the space to have the item placed in your desired place. Farsh Shipping team will not be responsible to prepare the place, where your ordered item is supposed to be placed. Neither Farsh team will participate in moving items already present in your house to make space to place your ordered item. In case your room is not ready, Farsh Shipping team will place the item in an unassembled condition at an alternate place. To install the item at a later date, installation fee will be charged. Our customer team will estimate the installation fee.

6. Your responsibility towards a satisfactory Shipping:

  •         Sign the Shipping Order Note in the presence of the Shipping Company representative to indicate your Shipping has been received.
  •         Examine your order upon Shipping to ensure that there are no visible signs of damaged, missing or incorrect pieces.
  •         In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Shipping Note and contact us within 48 hours of your Shipping.
  •         A signed Shipping receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

 

7. Additional fees may apply?

  •         Future deliveries are entitled for an additional charge in lieu of storage on your behalf. Charges will be estimated by our customer service team and notify you.
  •         There may be other circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services

 

8. Shipping Address:

  •         Shipping address cannot be changed once your online order is placed.
  •         If the Shipping address must be changed, your order will have to be cancelled and then replaced. Please refer to our return policy 

9. Same Day or Next Day Deliveries?

  •         We do same day or next day deliveries at an extra charge.
  •         Please mention in the order form that you need an expedited Shipping in order to quote estimated Shipping charges.
  •         Expedited Shipping is available only in certain cities and certain areas.